Policies of Parus Pen
You've landed on this page and pressed on despite the title. Here you will find things that an attorney may have advised me to address. I agonize over getting things right. Please let me know if something is amiss. I will do my best to remedy or correct it.
The checkout system adds 5% to all Wisconsin orders. The overall sales tax rate for Wisconsin's 72 counties can be 5.0% or 5.5% depending on the county. It's goofy and beyond the rational minded checkout system. Therefore, I collect and remit the basic 5% state sales tax. Don't worry - I also calculate and pay any additional tax by consulting the oracle Wisconsin Department of Revenue Sales Tax Chart.
Orders and Shipping
I ship orders as soon as possible. This is often the same day if I spy your order in time. If I receive your order on a weekend or holiday, I will ship on the next U.S.P.S. business day. Shipping times are the bailiwick of the U.S.P.S. I will always send a shipping confirmation that includes a U.S.P.S. tracking number.
I don't have mysterious "handling fees" or attempt to profit with money gouged on shipping. I charge a flat rate $5.00 which is about as close as I can round off my actual cost to ship most pens. Now, let's say you get crazy and order more than one pen. You artfully game the system by still paying only $5.00 or $0 if your order is more than $75. If you need shipping rates outside of the U.S., I'll ask U.S.P.S. and charge what they charge me.
If your package is damaged while in U.S.P.S. care, please save the packaging and contact the U.S.P.S. immediately to file a claim.
I want you to be happy with your purchase and then post nice things about Parus Pen. So, if you are not completely satisfied with your purchase, please return it within 10 days for your choice of a refund, exchange, or credit. You don't have to tell me why you're returning your purchase. However, if you don't mind letting me know why, it will help me meet customer expectations that much better. Please package items well, insure the package, and ship with a tracking number. Common sense expectations include: 1) merchandise must be in its original condition 2) shipping costs aren't refundable and 3) I can't be responsible for lost or damaged return shipments.
Privacy and Legal
Information you provide during checkout is to complete the transaction and receive shipment. By using STRIPE as a credit card processor, Parus Pen is automatically Payment Card Industry Data Security Standard (PCI DSS) compliant. This just means your sensitive credit card information is sent directly to STRIPE to handle and store. The nice folks at STRIPE earn a percentage of every sale for this service.
If you send me an email, I only use your name and the contents of the email to craft a clever response. If I was a better businessman, I would harvest email addresses. Rest easy, I won't send you email and I don't have any third party relationships. The ones I have are work enough.
Apparently, by using my shopping cart, you agree to be bound by my diabolical policies. As mentioned elsewhere, I agonize about representing everything as honestly and accurately as I can. I am responsible for errors and the content of this website.
Parus Pen is a registered trade name with the State of Wisconsin Department of Financial Institutions. All rights to the content of this website are the property of Parus Pen.